FAQs
Common Questions
Do you offer free shipping?
Yes! We provide free shipping on all orders within the United States, with no minimum purchase required.
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How long does shipping take?
Orders typically arrive within 5–14 business days, which includes both handling (1–5 business days) and transit (4–9 business days).
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Do you ship internationally?
At this time, Mira Luxa ships exclusively within the United States. We may expand shipping locations in the future.
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How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to follow your package’s progress in real time.
Track Your Order
What is your return policy?
We offer a 60-day return window for items in like-new condition. Returns are easy and return shipping is free.
Return & Refund Policy
What condition must the item be in to return it?
Returned items must be in like-new condition—unused, uninstalled, undamaged, and with all original packaging and accessories.
Return & Refund Policy
What should I do if I entered the wrong shipping address?
Contact us as soon as possible. If your order hasn’t shipped, we can update the address. Once shipped, changes may no longer be possible.
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Do you offer installation services?
We do not offer installation services, but all products include instructions. For safety, we recommend hiring a licensed electrician for hardwired fixtures.
How do I reach customer support?
You can contact us anytime at info@miraluxa.com. We reply within 2 business days, Monday–Friday, 9:00 AM to 4:00 PM (GMT-5).
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