Refund policy
Overview
This Return & Refund Policy applies to purchases made from Mira Luxa in the United States. It explains when to request a return or exchange, how approved returns are handled, and when refunds are processed.
Store transactions are made in USD.
Return Window
You may request a return within 30 days from delivery.
Return requests must be reviewed and approved by Mira Luxa before an item is sent back. Please do not send an item without first receiving approved return instructions.
How to Request a Return
To request a return:
- Email info@miraluxa.com within 30 days from delivery.
- Mira Luxa will review your request.
- If the return is approved, we will provide the applicable return instructions, including the appropriate return destination and return shipping arrangements.
- Send the item according to the approved instructions.
- After the returned item is received, it will be inspected within 1–3 business days.
- If the return is approved following inspection, the refund will be processed within 10 business days after inspection and approval.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
No Return Address has been designated as part of this published policy. The appropriate return instructions and destination will be provided after an eligible return request is approved.
Return Shipping Costs
Return shipping is free for approved returns and exchanges.
Applicable return shipping arrangements will be explained in the instructions provided after your request has been reviewed and approved.
Restocking Fees
Mira Luxa charges no restocking fee for approved returns or exchanges.
Exchanges
Exchanges are available for eligible products.
To request an exchange, email info@miraluxa.com within 30 days from delivery. Your request will be reviewed, and if approved, you will receive the applicable exchange and return instructions.
Return shipping is free for approved exchanges.
Refunds
Returned items are inspected within 1–3 business days after receipt.
If your return is approved following inspection, your refund will be processed within 10 business days after inspection and approval.
Refunds are issued to the original payment method.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, email info@miraluxa.com with information about the issue.
We will review your request and provide the applicable instructions based on the circumstances of the order. Please do not send the product back before receiving approved return instructions.
Order Cancellations
Orders may be canceled before shipment.
If you want to request a cancellation, contact info@miraluxa.com as soon as possible. Once an order has shipped, it can no longer be canceled under the pre-shipment cancellation process. You may instead contact us about the applicable return process.
Need Help With a Return or Refund?
You may email Mira Luxa regarding a return, exchange, cancellation, or refund question. We respond within 48 business hours.
Contact & Business Information
Store Name: Mira Luxa
Operating Address: 6 Ararat Drive, Palm Coast, Florida 32137, United States
Contact Email: info@miraluxa.com
Operating Hours: 8:00 AM–7:00 PM (GMT-5)
Business Days: Monday–Friday
Response Time: Within 48 business hours
The address above is Mira Luxa's Operating Address and is provided for business identification and transparency. It is not designated as the Return Address.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.