Refund policy
Overview
This Return & Refund Policy applies to purchases made from Mira Luxa in the United States. It explains how to request a return or exchange, how approved returns are handled, when refunds are processed, and how to contact us if there is an issue with your order.
Transactions with Mira Luxa are made in USD.
Return Window
You may request a return within 30 days from delivery.
All return requests must be reviewed and approved by Mira Luxa before an item is sent back. Please do not send an item before receiving approved return instructions.
How to Request a Return
To request a return:
- Email info@miraluxa.com within 30 days from delivery with your return request.
- Mira Luxa will review the request.
- If approved, we will provide the applicable return instructions, including the appropriate return destination and return shipping arrangements.
- Send the item according to the approved instructions.
- After the returned item is received, it will be inspected within 1–3 business days.
- If the return is approved following inspection, the refund will be processed within 10 business days after inspection and approval.
The appropriate return destination will be provided as part of your approved return instructions.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Return Shipping Costs
Return shipping is free for approved returns and exchanges.
The applicable return shipping arrangements will be provided after your request has been reviewed and approved.
Restocking Fees
Mira Luxa charges no restocking fee for approved returns or exchanges.
Exchanges
Exchanges are available for eligible products.
To request an exchange, email info@miraluxa.com within 30 days from delivery. We will review your request and, if approved, provide the applicable exchange and return instructions.
Return shipping is free for approved exchanges.
Refunds
Returned items are inspected within 1–3 business days after receipt.
If your return is approved following inspection, your refund will be processed within 10 business days after inspection and approval.
Refunds are issued to the original payment method.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, contact us at info@miraluxa.com and provide information about the issue.
We will review your request and provide the applicable instructions based on the circumstances of your order. Please do not send the product back before receiving approved return instructions.
Order Cancellations
Orders may be canceled before shipment.
If you would like to request a cancellation, contact info@miraluxa.com as soon as possible. Once an order has shipped, it can no longer be canceled through the pre-shipment cancellation process. You may instead contact us regarding the applicable return process.
Need Help With a Return or Refund?
If you have a question about a return, exchange, cancellation, or refund, email us at info@miraluxa.com.
We respond within 48 business hours.
Contact & Business Information
Store Name: Mira Luxa
Operating Address: 6 Ararat Drive, Palm Coast, Florida 32137, United States
Contact Email: info@miraluxa.com
Operating Hours: 8:00 AM–7:00 PM (GMT-5)
Business Days: Monday–Friday
Response Time: Within 48 business hours
The address above is Mira Luxa's Operating Address and is provided for business identification and transparency. It is not designated as the Return Address.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.